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Pakistan Health Ministry Launches Corona Helpline on WhatsApp 

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ISLAMABAD –  Pakistan’s Ministry of National Health Services, Regulation & Coordination has launched the Pakistan Government Corona Helpline on WhatsApp.

The new service, which is free-to-use, provides a central source of accurate, trustworthy and up-to-date information about Coronavirus (COVID-19) for everyone in Pakistan, says a notification, issued here on Tuesday.

The Pakistan Government Corona WhatsApp Helpline is an automated ‘chatbot’ service which will allow citizens to get answers to the most common questions about Coronavirus from the Ministry of Health 24 hours a day. The service will be available in English, Urdu, Punjabi, Pashto, Sindhi, Baluchi, Kashmiri and will provide information on topics such as Coronavirus prevention and symptoms, the latest number of cases, and other trustworthy health information.

To use the free Pakistan Government Corona Helpline on WhatsApp, simply save the number +92-300- 1111166 in your phone contacts and then text any word in a WhatsApp message to get started. A set of menu options is then presented which the user can choose from and then be sent relevant guidance from the Ministry of Health for further information.

Dr Zafar Mirza, Special Assistant to the Prime Minister of Pakistan on Health commented: “During this challenging time it is vitally important that people get accurate, timely and official answers to questions they have about COVID-19 and its impact on their families and communities.  We encourage anyone with questions or concerns to use Coronavirus Hotline on WhatsApp and to make sure that they only trust health advice from official sources, such as this service. We thank WhatsApp and Facebook for their prompt support and assistance in bringing this service to Pakistan”

Matt Idema, COO of WhatsApp commented: “At difficult times like these, people use WhatsApp more than ever to connect with and support their friends, family, and communities. We are pleased to be able to provide the Pakistan Ministry of National Health Services with the communications tools to help them respond to citizens’ questions about the virus with reliable, timely health advice, in order to keep people safe.”

The Helpline has been built on the WhatsApp Business API, in partnership with the Digital Pakistan team and Infobip’s global communication platform to provide timely and critical information to people about COVID-19.  A number of Health Ministries around the world are already running Coronavirus health information lines on WhatsApp, including the World Health Organization, South Africa’s Department of Health, Australia, Brazil, and KOMINFO in Indonesia, with more services expected to launch in the coming days and weeks.

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Pakistan

NEPRA approves tariff cuts, power consumers to get Rs56bn relief

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LAHORE – The National Electric Power Regulatory Authority (Nepra) has approved a reduction in electricity tariffs that is expected to provide consumers relief worth about Rs56 billion over the next three months.

In a notification issued on Thursday, the regulator announced a Rs1.99 per unit decrease under the quarterly tariff adjustment for the January-March 2026 quarter. The reduction will remain effective during June, July and August and is estimated to translate into consumer relief of roughly Rs67bn.

However, Nepra also allowed a fuel cost adjustment increase of Rs1.19 per unit for electricity consumed in April, which will be charged in June bills. The increase is expected to generate approximately Rs11bn for distribution companies.

As a result, consumers are likely to see a net reduction of around 80 paisa per unit in their June electricity bills, while the full benefit of the quarterly adjustment will continue in the following two months.

The approved FCA increase is lower than the Rs1.74 per unit sought by the Central Power Purchasing Agency, with Nepra trimming the proposed recovery amount to about Rs11bn from nearly Rs16bn.

According to the regulator, the quarterly adjustment was driven by changes in capacity payments, transmission charges, market operator costs, transmission and distribution losses, and the government’s incremental electricity consumption package for industrial and agricultural sectors.

Most consumer categories will benefit from the reduction, although certain lifeline and prepaid consumers, as well as some consumers covered by the incremental consumption scheme, will not be eligible for parts of the adjustment.

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Pakistan

Pakistan loses $1.6bn annually to e-commerce checkout inefficiencies: Report

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ISLAMABAD – Pakistan’s rapidly growing e-commerce sector is incurring significant financial losses at the checkout stage, with inefficiencies in payment systems costing businesses an estimated $1.61 billion annually, according to a new white paper by Payoneer.

The report highlights that merchants across Asia collectively lose around $72bn each year due to checkout-related challenges, with Pakistan representing a notable share of this gap.

A major portion of the losses in Pakistan — approximately $0.97bn — stems from cart abandonment, which accounts for over 60 per cent of the total. Analysts attribute this to friction during the checkout process, including unexpected charges, payment declines, and lack of pricing transparency.

Settlement delays contribute a further $0.46bn in losses, while $0.18bn is lost due to foreign exchange (FX) costs and other payment-related inefficiencies, the report noted.

Despite strong consumer demand, many transactions fail to convert into completed purchases, limiting revenue realisation for businesses. The issue is particularly acute for cross-border sellers, as international customers increasingly expect localised payment options and pricing in their own currencies.

Industry experts say complex payment systems involving multiple intermediaries further erode merchant margins, while delays in settlement cycles restrict cash flow, affecting businesses’ ability to fulfil orders and expand operations.

The findings point to structural weaknesses in Pakistan’s digital trade ecosystem, where financial infrastructure has yet to keep pace with the country’s expanding participation in global e-commerce.

Experts suggest that improving checkout processes, streamlining payment channels, and ensuring faster settlement could help address these inefficiencies. Introducing localised payment methods and transparent pricing, along with reducing fragmentation in banking relationships, may enhance conversion rates and unlock liquidity for businesses.

As Pakistan seeks to strengthen its position in Asia’s digital economy, addressing these bottlenecks could transform lost value into tangible growth for exporters and online sellers.

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Imran Amin highlights quality, sustainability, timely delivery aligned with Punjab govt vision

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Lahore – April 21, 2026: CEO CBD Punjab, Imran Amin, toured the CBD Walk and CBD Lake projects to evaluate ongoing development efforts and monitor progress firsthand. He carried out a thorough inspection of both projects, reaffirming CBD Punjab’s dedication to delivering projects on schedule and to high standards.

CEO CBD Punjab Imran Amin was accompanied by senior officials including Director Project Management Asif Iqbal, Director Engineering Umar Hayat, Director Construction Asif Babar, Director Architecture & Planning Sameer Aftab Sial, and project contractors.

During the briefing, it was shared that construction work on CBD Walk is progressing ahead of schedule, while maintenance work is underway at CBD Lake to further enhance its sustainability and long-term functionality. Plans are also in place to install dancing fountains to elevate the aesthetic appeal of the area.

Director Architecture & Planning Sameer Aftab Sial briefed the CEO on the exterior design of the structure and the selection of tiles, highlighting the project’s modern and visually appealing outlook.

Expressing satisfaction over the pace of development, CEO CBD Punjab Imran Amin emphasized the importance of maintaining high construction standards. He stated, “This project, aligned with the vision of the Chief Minister Punjab, will emerge as a significant asset, contributing to Lahore’s social and economic landscape.”

The visit reflects CBD Punjab’s continued focus on delivering innovative, sustainable, and high-quality urban development projects.

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